Privacy Policy

Outer Space Removals PTY LTD (ABN 79 659 172 979) is committed to protecting your privacy. Providing personal information is an act of trust and we take it seriously. This policy explains what we collect, why, and how you can access or correct it.

We only collect what we need to quote, plan and carry out your move, and to keep in touch if you ask us to. This may include:

• Your name, mobile number and email address.
• Pick-up and drop-off addresses, move dates and details about what you’re moving.
• Company details, for business clients.
• Photos and condition reports you send us before or after a move.
• Records of our calls, emails, chats and messages with you.
• Basic website usage information, such as pages visited and the device and browser used.

Card payments are processed by our payment provider; we do not store full card numbers.

Mostly directly from you: when you fill in a quote or enquiry form, sign up for our free guides, call, email, message or chat with us, or book a job. If you don’t give us some information, we may not be able to quote or complete your move.

• To prepare quotes, plan and carry out your move and any packing, unpacking or cleaning.
• To contact you about your booking, including reminders on the day.
• To handle feedback, complaints, damage claims and our Happy Client Guarantee.
• To send you guides, tips and offers, if you’ve asked for them (see section 5).
• To improve our website and services.
• To meet our legal, insurance and accounting obligations.

When you sign up for our free guides or discounts, you agree to receive emails and SMS messages from us about moving tips, special offers and our services. Every message identifies us and includes a simple way to unsubscribe, and we’ll act on your request promptly. You can also opt out at any time by calling or emailing us.

Messages about a booking you’ve made are part of our service and are not marketing.

Our website stores a small amount of information in your browser, for example to remember that you’ve already seen or completed a form so we don’t show it again. This does not identify you personally.

We may use analytics and advertising tools, such as Google Analytics and the Meta Pixel, that use cookies to measure how our site and ads perform and to show you relevant ads. You can block or delete cookies in your browser settings; some features may not work as well if you do.

We never sell your personal information. We only share it where needed to provide our services:

• Our crews and staff working on your job.
• Service providers we use to run the business, such as email, messaging, booking, payment and cloud storage providers.
• Our insurers and assessors, if there’s a claim.
• Authorities, where the law requires it or to prevent a serious threat to someone’s health or safety.

Some of these providers may store information overseas, for example in the United States. We take reasonable steps to make sure they protect it.

We take reasonable steps to keep your information secure, accurate and up to date, and to protect it from misuse, loss and unauthorised access. Our staff and providers must keep it confidential. No transmission over the internet is completely secure, but we work to protect your information and delete or de-identify it when we no longer need it.

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Call 0488 842 478 or email contact@outerspaceremovals.com.au.

If you have a question or complaint about your privacy, contact us first and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The latest version is always on this page.