Our promise
If you’re not completely happy with your move, you only pay our cost price: 30% off, and we make no profit. That’s how much we trust our crews.
Moving is one of life’s most stressful days, and we’re here to change that. Our clients often tell us their move with us was the smoothest they’ve ever had, and that’s the standard we hold ourselves to.
This guarantee is our promise: we stand by our work. If we ever fall short, we make it right by charging only our cost price, so you pay less while we learn and improve.
10,000+
happy families moved
4.9/5
from 620+ Google reviews
To qualify, we ask for a few simple things. They let us fix any issue quickly and keep our standards high.
Tell us within 24 hours
Email us or use our claims form within 24 hours of your move being completed.
Raise it on the day
Let the crew know during or straight after the move, so they have the chance to put it right on the spot.
It’s about our service
Unreasonable delays, careless handling, a lack of effort or unprofessional behaviour by our team.
Show us what happened
Send a short written explanation and any supporting photos through our claims form.
Once per client
One claim per household or business client.
The quality of our service and our people.
Things outside our control, or handled another way.
Even with the best care, accidents can happen on a removal job. Accidental damage doesn’t trigger an automatic 30% off; the guarantee is about the quality of our service, not accidents.
Instead, damage is handled through our claims process. When the evidence shows we’re responsible, we take responsibility and put it right.
Ready to move with confidence?
Choosing a moving company is a big decision, and we don’t take your trust lightly. Full conditions are in clause 15 of our Terms & Conditions.